Flight/Origin-Destination: AC878 Toronto-Zurich
Date:01/03/11
Cabin:Y
Status:LH *S

Pre departure
Was check in quick and efficient? N/A, in Transit
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? N/A
If there was a delay, did the gate agent provide timely updates? N/A, in fact, we pushed back a few minutes early

Onboard - Y cabin:
Were the crew professional & well groomed? One of he F/As seemed a little surly during the Meal Service, but apart from that, fine.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes, but twenty Minutes after takeoff (after i'd watched a decent portion of a Movie), the Purser made an announcement that some of the Screens weren't working, so he'd perform a reset of the System which should take about 5 Minutes. Screens went off, but didn't come back on for 35 (!) minutes. And again, having to sit through all the previews before I could fast forward to where I'd been previously - For a night flight, this was't ideal, as the Meal Service was almost over by then, and I ended up dozing off for the last 10 minutes or so.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30 mins
How was the quality of the meal/Onboard cafe? I had the Chicken, can't say I particularly enjoyed it, but it wasn't the qualitity that was an issue, more the Mushroom sauce. Bananabread for breakfast, again, not exactly my favorite. (But as LH *S I had access to the LX Arrivals Lounge, so stocked up on Croissants there)
Did the cabin crew offer water regularly throughout the flight? I was asleep for a fair portion of the Flight, but did see at least 2 Water services being offered.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, my bags were one of the first ones on the Carousel, even without Priority labels.
Overall experience/any other comments No issues except the IFE needing reset, but we all know that Software has the occasional bug, so not something I blame AC for.