Originally Posted by
Majuki
I am describing the kiosks at TBIT. I saw no path to access the kiosk except waiting in the crew/disabled line. I don't remember the layout 100% as I had just come off of a flight from Australia that had been delayed 8 hours, but I do remember there being metal handrails separating me from the kiosk. I had to wait to get up to the CBP officer just to tell him I was waiting to use one of the GE kiosks. During my 5 minutes in the line I didn't see anyone else using them, so it was a bit frustrating just to stand there while they were unused compared to my experience at ORD. It was much better than the normal line, however.
It seems to me that at one airport (JFK, maybe?) it appeared that you had to stand in line for the booth prior to the kiosks. In reality, there was a separate roped passageway to the machines that was not obvious at first glance. I asked the line monitor and she pointed me down the roped-off area to the kiosk. The kiosks were behind the booths.
Could there have been an aisleway you missed?