SWA Rapid Rewards- Not Rapid with service
I am now on my second call with customer service in less than 14 hours to potentialy change a previously booked award. The first time I called them last night the rep told me that due to the changeover of the IT system that no one, including them could access their systems. Right now, I am in the middle of a 27 minute and counting hold. This is a customer service disaster. By the way, when I was in my account it showed I have zero points, but I could have sworn I had a half credit left in my account. I guess they are rounding down to zero in this case?