Originally Posted by
donlind
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Perhaps an hour later, when the gate agent was unable to provide any information about the status of 7103 and no plane had arrived, I called a United elite desk and asked to be switched to 7102. The switch was confirmed by the reservations agent. But when boarding for 7102 commenced, the gate agent announced there would be "no plane hopping." She said 7103 would be departing only 10 minutes later and refused to discuss the situation.
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Did your .bomb itinerary ever reflect the switch to the later scheduled flight? If so, what was the reasoning given to you by the GA when you told him/her that you are confirmed on that flight and only need a boarding pass? I can understand that the GA didn't want to personally change itins for 30 people but I don't see how he/she could refuse to board you on a flight you have a confirmed seat on. If you were indeed switched to 7102 and have not boarded UA could have easily left you in ORD without any compensation and ticket to your final destination as you have technically missed your flight.