Originally Posted by
Good Guy
Disband FAMS because they are mis-managed? How about get rid of the managers? And honestly, how many times has your first class seat been stolen by a FAM?
As someone who used to be part of the process, let me tell you absolutely that it happens
far more than people realize. And
considerably more often than is reported on various FT threads.
It is an unnecessary PiTA for frontline airline employees, at least 2 groups of which have to handle the actual booking and the other bearing the brunt of a disgruntled downgrade; customer service departments both at the airport and HQ; middle management; and corporate "handlers". That's at least 7 individuals across 6 different departments for
each FAM on literally hundreds of flights a day.
The first row of coach wouldn't work d/t ADA. However, there are several other places that have been recommended, and summarily rejected.