Originally Posted by
boeing727
I'm in, but cannot find my five (5) existing RR flight awards anywhere, nor can I look at any existing reservations. The new site is complex, confusing and disappointing to say the least. Shame on you Southwest. Shame on you.
Go to the My Accounts page. On the right hand side select blue My Rapid Rewards.
Click on the link near the bottom right "What Happened to my Credits and Awards?"
Again scroll to bottom of page.
You should see a link for "View full list of awards" and a GO button.
There they are. If you are lucky. They made that one easy, didn't they?
BTW the existing reservations update is great, but only when you can get it to work. It is best described as "intermittent" for now. VERY intermittent. I used it this morning early and it is a significant improvement on the old. When it works.