Greetings, all.

I have two questions for you. The first is, when do bonus points from the platinum welcome gift post? I arrived on Sunday at a Courtyard in the US, and today is Wednesday, and they haven't posted.

Isn't there some sort of elite benefits guarentee about that? How would I go about claiming that if they did not post by Friday morning?

The second question is, my hotel room last night reeked of smoke, and I have non-smoking room set in my preferences. What would be the best way to handle this situation?