I called the 800 number an hour ago and it authenticated me and then said "Sorry, we cannot access your account at this time. Please hold while we transfer you". Some random beeps, and then I was transferred to a busy signal. I tried calling again about 15 minutes ago, reauthenticated, and then it said my status is A-list Preferred and that I have 0 points.

Have tried over 20 times to access my account online and not once did it log me in. Actually, it asked me to created a username once and then errored out...all the other times didn't work.

I think Southwest is going to have to do some major groveling after this fiasco in order to placate its loyal members. I'm thinking a concession is in order!