Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Ridiculous response from LH. Whatever CSR wrote this should go back to training or maybe better 'reading' classes. It is those mindless and totally irrelevant responses that drive people really up the wall and make LH loose customers forever (not that they would care but that's a different story). A random answer selection program that chooses from a standard set of 'canned' responses by key word match would not deliver worse quality.