Flight/Origin-Destination: YVR-VRA
Date: 1757
Cabin: Y
Status: AC Elite

Pre departure
Was check in quick and efficient? No it was an absolute disaster from checking which took 2 hours and was the slowest most unresponsive line I have ever waited in. And I had been put in a short Executive check in line.

Did you use priority security (if eligible) and if so, was it quick and efficient? not offered or not available Luggage not tagged as priority


Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Not available

Was priority boarding offered (if applicable to your status) and efficient? no sign was incorrect boarding was late and unannounced resembled a mob scene

If there was a delay, did the gate agent provide timely updates? Delayed not informed, sign not updated.

Onboard - Y cabin:
Were the crew professional & well groomed? I suppose

If there was a delay, were you provided with timely updates? No not on the ground and inflight announcements were sporadic, incomplete and unprofessional given a 90 min delay
Was the IFE activated on the ground?
n/a C GHPD non XM

Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 45min

How was the quality of the meal/Onboard cafe? no menus offerings were limited and disorganized

Did the cabin crew offer water regularly throughout the flight? yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
yes, disembarkation and customs in YVR was excellent


Overall experience/any other comments

This plane looks old and tired.