Is it true that F9 is reviewing their fees, i.e. change fees, to become more competitive in the market, against players such as SWA and FL?

With the new website debuting within the next month or two, enabling customers to change many reservations on the site, perhaps a reduced change fee should apply for those not phoning the call center for assistance with those changes.

What would be fairer or more competitive F9 fees in this economic climate?