Flight/Origin-Destination: YYZ - LAX (AC791) - YVR (AC555) - SYD (AC33)
Date: 15/02/11
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient?
No, something was wrong with my PNR (no idea what happened there) and it somehow got split into two records with exactly the same flights. The check in agent fixed everything after about 10 minutes and processed my SSWU correctly, and I saw noted my PNR that the cert had been lifted in Toronto which I was quite pleased with. I was pleased the check in agent didn't need to call for help he was obviously quite experienced.
Did you use priority security (if eligible) and if so, was it quick and efficient?
Yes, and Yes.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes, wish there were some extra breakfast offerings. Too much wheat :-)
Was priority boarding offered (if applicable to your status) and efficient?
Yes, and yes.
If there was a delay, did the gate agent provide timely updates?
Yes, there was an hour and a half delay to LAX and the agent did not provide timely updates. The captain explained what was actually happening once we got on board. Also, the delay was extended twice without explanation.

Onboard - J cabin:
Were the crew professional & well groomed?
Yes.
If there was a delay, were you provided with timely updates?
Yes.
Was the IFE activated on the ground?
Yes.
Was a pre-departure beverage offered on the ground?
Yes.
Did crew offer to hang your jacket?
No.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes, and yes orders taken on the ground.
Did crew offer a hot towel prior to the meal service?
Yes.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Approximately two hours.
How was the quality of all the meals?
Edible, but not especially remarkable.
Did the cabin crew continiously top up the beverage of your choice throughout the flight?
No, just the one time during the service.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, though the oversize hockey stick was slow.

Overall experience/any other comments
An extremely pleasant first J experience on AC.