Originally Posted by
ttusqrl
Agree with your comment regarding mentioning to the front desk about being away from the elevator, but if you reread the opening post, they had no more king rooms by the time I checked in. In the end, you get stuck with what's left when your flight doesn't get you in until after midnight.
Then check Marriott policy. I think you have a guaranteed thing & are entitled to $$ if your room type (ie, double, king) wasn't available. Doesn't matter when you check in.
Since Glenda did get you a suite, then you might want to let it go.
But if you're having this many problems re: elevators, I'd be proactive & check your profile (have you done that yet?) & also call the property the day you check in to the front desk or concierge or heck, even GM to make sure you don't get the elevator. I'd also do a reminder at check in.
Should you have to do it? No. But it's up to you on whether you want to be sure and have a night of sleep, or have a night of no sleep & then complain on a BB that can't do squat to fix the problem.
FWIW - I can't remember the last year I had a room next to the elevator. And when I did they changed it quickly.
Good luck in the future.
Cheers.