Flight/Origin-Destination: AC 873 (FRA-YYZ)
Date: 24-Feb-11
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? LH SEN lounge – always full, but I managed to get a seat in the back near the far too few electrical plugs.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? 1.5 hour delay announced after boarding.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes – 120 mins
Was the IFE activated on the ground? No – but the activated it after my request (mins after the delay was announced).
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, yes. Menus, yes. Orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes. But not very wet or hot. Not enough water perhaps.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) ~120 Minutes
How was the quality of all the meals? Good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments
Good flight.