Flight/Origin-Destination: AC 838 (YOW-FRA)
Date: 11-Feb-11
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes (OLCI)
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes – no chickpea salad, though – but if this is the greatest of your complaints it’s not bad.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? Yes

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes – 30 mins
Was the IFE activated on the ground? No – this is often the case on 838.
Was a pre-departure beverage offered on the ground? No – I’ve taken this flight about a half dozen times each way and they NEVER off a drink. A major complaint.
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers, yes. Menus, yes. Orders were taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) ~120 Minutes
How was the quality of all the meals? Good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments
The crew on the AC YOW-FRA-YOW always seem to give a B-level effort. No welcome drinks, IFE never activated on the ground, etc…