to the OP:
Always keep copies of everything you do with any promo or offer such as big crumbs and giftcards.com and all that. Seems as though you have done this, or at least most of it.

Keep your head about you and re collect everything and then resubmit your request.

Yes, do contact giftcards.com because maybe they screwed up.

Yes, do ask deb at bigcrumbs to look at the matter again and say: you need not necessarily tell me what other retailer you think I used, but please look into this and you will see that I did not use another one. And when you write her, be clear, concise and try to bullet your points or stick to only a couple at a time. I think 'deb' is a bot and a yo yo brain but can eventually get it if hand-held.

To astro:
Interesting... why was your FIRST impression that that the OP had been double dipping? It is no matter he/she now thinks YOU are somehow connected with deb at BC? Very strange. Well, going into things, you might wish to NOT always assume that any given poster in this place is committing some sort of crime. Why do you do that?

To thread:
Some here--self included--have had big crumbs problems. They kinda stink at working them out (but no one is as bad as points.com so yah) but they eventually did, it just takes a long while.

OP: this link below may help... it is from a big crumbs forum. In fact the first post is FROM Astro and it has to do with a time not long ago when a bunch of us were missing $$credits from cash back expectations on the purchases of Amex GCs.

http://www.bigcrumbs.com/crumbs/view...st.do?id=21719

If it works, you might be able to go in and find a place or a way to add your own comments for your own issue. Just don't add any account info. Even if you are cool with giving it, they seem to delete those posts and yell at you for it.