Originally Posted by jaejaez

It seems the nonsense started in LPM New York has spread to Asia already.

I got married here in Feb for which I was upgraded to the oceanfront suite. When I called the service line and asked for two extra glasses to the room, I was told that it would cost me something like THB 180.00 each to have two empty glasses delivered.

I politely told the operator that I had not heard of this in any other Thai hotels/resorts in the past... and also given that I had just spent tens of thousands of dollars on my wedding at the resort it felt odd to be charged for using two empty glasses.

To this the operator tried to convince me that it still had to be paid for... and when I pressed the issue the second time he reluctantly told me that he would "check with his manager" and get back to me soon.

We waited for his return call throughout the night, which never came. We ended up having to share the glasses with each other...

My take? call me cheap, but personally, until I have the assurance that this charge is removed, I will not return to this resort (yes, even if this is the resort that I got married in). Quite disappointed with this initiative (new?) from a resort that I have been very pleased with over the last 5+ stays.

And yes, needless to say, also disappointed with the operator that gave me assurance that he will get back to me and then disappeared. I really expected more from this resort, and this was not just because it was my wedding day.