Upgrades have been a major problem at Hilton for years. Ever since the sale to Blackstone. You get them - sometimes you even get amazing ones - but the policy has given each property the ability to give you nothing, even when available. Or in the case of many properties, to try and sell you an upgrade via the NOR1 program.

I have stopped giving my business to Hilton, in most cases - I just go to whatever the nicest property is that is close to where I want to be. The difference between Gold and Diamond is just not there, for many people.