My wife and I just enjoyed a two-night stay here (which I wish could have been longer) and the experience was really great. All the above-mentioned efforts of customer service and thoughtfulness are in place here -- it's amazing how a few simple gestures of customer care can make a good trip great.

In short, I can echo all the positive comments by fly co to see the yanks.

I was fortunate enough to meet Mr. Sulzman, the GM, who is visibly involved in greeting guests and answering questions. One of the employees even mentioned (without prompting) how much of a pleasure it is for her to work with him. When is the last time you've heard a hotel staffer say something like that?

Needless to say, the W NOLA is highly recommended no matter your plans for business or play. Later this week I'll be sure to write a gracious note to Mr. Sulzman and also copy SPG customer care.

By the way, the food in New Orleans is even better than I remember it.