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Old Feb 26, 2011 | 4:14 am
  #275  
matt in france
20 Countries Visited15 Years on Site
 
Join Date: Feb 2010
Location: BSL
Programs: LH M&M, BA EC, AF FB
Posts: 486
Flight/Origin-Destination: AC916 Toronto-Miami
Date:25/02/11
Cabin:Y
Status:LH *S

Pre departure
Was check in quick and efficient? Yes, but the queue for the Baggage desk didn't seem particularly fast.
Did you use priority security (if eligible) and if so, was it quick and efficient? Without NEXUS, Pre-clearance took a fair while - 7 of the 30 Desks were open. Then Security took a bit longer. Hardly AC's fault, though.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? N/A
If there was a delay, did the gate agent provide timely updates? No delay at the gate

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? We were on out takeoff roll on time, but we aborted Takeoff and remained sitting on the Runway with Airbrakes on for what seemed a minute, with just a quick announcement to 'remain seated'. We then left the Runway, and moved to a Taxiway where the Captain made an announcement that he'd heard a noise from the Nose gear that he wasn't happy with, and had elected to stop and take the Aircraft back for Maintenance to have a quick investigation. We taxi-ied back towards the Terminal, and a guy had a look. Captain came on again saying we'd received the all clear. We then departed again almost an hour after the original T/O roll, but didn't have a full brief from the Cockpit until approx. 40 minutes prior to landing (seemed they hadn't found anything, but the suspicion was we'd rolled over some cracked Ice).
Was the IFE activated on the ground? It was active at the gate originally, but then the Screens went dead at Pushback (Safety demo was done manually - is this normal for AC on narrowbodies?). Screens came back online before the original T/O roll, but IFE wasn't available again until we were being examined by the Engineer. So yes, it was active on the ground, and no, it (almost wasn't) active on the ground. I'd started wathing a Movie at the gate, and when the IFE reactivated, I had to sit through the pre-Movie Commercials again before I could fast forward the first 5 minutes to where I'd let off - not overly happy about that...
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10-15 minutes.
How was the quality of the meal/Onboard cafe? Decent enough.
Did the cabin crew offer water regularly throughout the flight? Just the once.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? My bag took maybe 10 minutes to appear after reclaim started, but the Flight was totally full so I imagine there were a lot of bags to offload...
Overall experience/any other comments Overall, it was an interesting experience.
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