Originally Posted by
FWAAA
Yes, the linked article displays some bias and it was not written in a style that would qualify it for publication in a peer-reviewed academic journal, but it is an interesting read. Certainly not as many misrepresentations as in most Wiki articles I've seen. About the author's views: my guess is that the author is not the only person in the MSP area who feels that way about the DL-NW merger.
I would agree that there is some hyperbole in the article; but if you try and think about it objectively, what benefit has the merger brought to the MSP area? I'd argue that the merger has provided zero benefit to the MSP area.
Fewer flights, fewer non-stops, fewer and inferior aircraft, a worse frequent traveler program, worse IT, and an elite call-line not up to the former standards. It's all been a loss.