FlyerTalk Forums - View Single Post - What to do when the hotel downgrade your room?
Thread: What to do when the hotel downgrade your room?
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Old May 7, 2003 | 3:28 pm
  #2  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Well, if it happened to me, I would call Hotel Customer Service at 1-800-328-6242 and get the hotel to at least explain why it happened, if nothing else.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]
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