FlyerTalk Forums - View Single Post - Is Global Entry worthwhile?
View Single Post
Old Feb 23, 2011 | 6:22 pm
  #1574  
FlyMeToTheLooneyBin
 
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Originally Posted by chollie
I usually have to press really hard for the scanner to recognize my fingerprints. One agent suggested it was because my skin might be particularly dry (true).

Based on what some posters are reporting, I'm beginning to wonder if there are different types of kiosks. I've always encountered little boxes for each finger. Sometimes one finger (usually my baby finger) generates a little message above the square that says something like 'can not read', so I have to press harder.

When I couldn't get either kiosk to register my fingertips at all (LAX), I tried multiple times - I kept getting general messages (something like 'unable to read'), but there was a counter at the top that was counting down the seconds allowed, presumably for retries. Interestingly (to me, as an IT person), there didn't seem to be a problem with me timing out/multiple tries first on one kiosk, then on the other. I just finally gave up and went to the head of the nearest line

What was curious about that was that I had no card, with or without an 'X'. I just explained that I was GE and the scanner wouldn't register my fingerprints. The agent asked a couple questions and I was good to go. He did not see my 'CBP' sticker and he didn't ask about it.

(When I got my CBP sticker at ATL, they put it on the outside back of my passport. I usually have my passport in a simple clear plastic passport folder, with the front cover pulled free. The back outside is covered with all those little 'security/initial' stickers you pick up overseas, so in order to see the CBP sticker on the back of the passport itself, you have to remove the passport from the plastic jacket.
I also have the same problem with my pinky. I was told by the CBP officer to use my left hand to hold down my fingers to get a better read. I do that now and it seems to work.
FlyMeToTheLooneyBin is offline