Originally Posted by
mooper
Correct, but such an important change that hadn't been mentioned elsewhere and that could easily/quickly be verified as false (like I said, quick check of the site, or even a call to another rep) should have triggered additional consideration before posting in alarm. Not the end of the world, I just find the alarmist attitudes around these parts a bit annoying. Then again, everyone finds me annoying!
A more appropriate title would have been "DL does not care to get its act together."
Come on Mooper... the agent tells him the limitation is two, DL's all-seeing, all-knowing, all-caring e-mail robot tells him the limit is two. I find the latter more egregious. Training each and every agent adequately is, I concede, a daunting challenge. But they ought, at least, to be able to train the computer program right (oh... wait... that is under the IT department, isn't it?).
While this sort of inconsistent awareness of program rules by DL employees is not news, it deserves to be given the continued light of scrutiny until DL management gets the message that doing the correct thing the first time should not be limited to jet engine repair (and even there the DL record is spotty).
The burden should not be on the consumer to know the rules better than the employee. And the consumer should not have to shop around to multiple sources to get the right information. Only a fraction of the DL FF community visit FT and knows that taking the first answer from a DL employee is often not the prudent thing to do.
Can we agree on that?