Originally Posted by
Plane Crazy
Hi,
I just tried to validate an AONE5 using the AA RTW desk. Despite citing rule 4e per the OWE rule sheet (and the fact that the online booking tool validates it) she told me I could not book a flight from LHR-MIA-EZE-MIA even though the initial trasfer through Miami was not a stopover and only a transit point. She insisted she was correct.
Am I missing something? If I am correct what should I do to try and get this ticketed? If I book online will I pay more taxes?
Many thanks,
PC
As
Gardyloo said, the AA RTW desk is incorrect. In my entire time working with the AA RTW desk planning my AONE5 and purchasing it in Canada, dealing with schedule changes etc. they were extremely knowledgeable, but the SINGLE thing that they were wrong about, to my knowledge, was this same rule. When I first tried to set up the itinerary for ticketing over the phone the agent insisted I could not fly HKG-JFK-xLAX-SCL-IPC-LIM-xSFO-LHR and that i had to fly directly from South America to Europe because "there is a flight directly between the two regions." I also specifically cited Rule 4e exception 1 and after about 5 minutes of her looking at the rules she agreed and booked me on the flight. My recommendation when it comes to the AA RTW desk is that if you are having issues and know you are right, just ask to speak to Meredith, the head of the desk, who is very knowledgeable and helpful.