Originally Posted by ranles

Still a great place to stay. They have moved their Regency Club inside and discontinued any hot dishes at breakfast (actually the latter happened a few years ago). The staff on Club is FANTASTIC. Mrs Spenser is a highly competent employee, as is Cristina (close). Several others deserve mention, but I failed to get their names. All of the male staff did well, although some seem still in training.

I was disappointed in the "new" policy of concierge sending you off to the activity desk to get data on tours. The former often commented and suggested, the latter seemed bent on selling, which is their job.

The valet service was quite dependable and responsive, although sometime a bit too occupied.

The food (breakfast and evening pupus) were always well presented and, when something to my liking, was prepared well and quite tasty. Drink service was done well.

A few area of the hotel are tiring. The elevators each had their own personality. One announced two floors as Regency, while another only one. The third was mute. Ice on the our floor was not available 2 of the 5 times I went for some.

The pool area is fantastic. Food service at the pool was great. Some of the chairs need some servicing though.

The lobby and common areas are well maintained and are a credit to the staff, given the constant wind trying to mess things up.

I highly recommend this hotel when in Maui, if it fits your style and price.