FlyerTalk Forums - View Single Post - Westin Kansas City at Crown Center [Master Thread]
Old Feb 21, 2011 | 8:46 pm
  #46  
MinnFlyBoy
 
Join Date: Dec 2005
Location: MSP/LAS
Programs: Delta/NW Plat, HH Diamond, Nat Car Exec
Posts: 45
Stayed Saturday Night Feb 19. Property in need of renovations. Club Lounge really poor. Service low, food low, smelled bad. Hotel room got so hot thought I was in a Sauna. Controls did not work, called guest services, response was no air in winter. Maint was dispatched to room. Fixed, cool air came on, then stopped. Fixed again by making sure heat would not come on again. Room freezing two hours later, no heat to offset. Ive was just status matched a couple weeks ago to SPG Plat as Im Hilton Diamond. After staying at Des Moines Sheraton the night before I find these Sheratons tired and the staff weak and under performing.
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