Originally Posted by
mrcimino1
Richard appears to not have learned much since his days at NW, and perhaps he has forgotten a few things. Back then, the mantra was "our top level elites (Platinum=75K) are our most valuable asset. Do whatever it takes to keep them happy."
If you listen to the unedited interview - which was a pretty straightforward question and answer session - you would have seen that the interviewer mentioned on more than one occasion that he didn't care about the business traveler ("who _has_ to travel"). The interviewer (who is the consumer reporter for Ch. 11) was focusing on leisure traveler issues.
The editing was a little creative.