I wasn't aware of any "dangers" of using points.com. I've used their program since it's inception, mostly to track balances. I've also taken advantage of a few promos, and made tiny point transfers to keep some accounts alive (1 Phonehog point for 3 Hawaiian Air miles) and event won a promotion of 100k AS miles about 8 yrs ago. The exchange rates are ridiculous, and I've not had a Customer Service issue in nearly 10 years of use. I'm wondering what some of the "night mares" are people mention. I guess it goes to say....YMMV.