Originally Posted by
Gajan
The e-mail address and phone number of the client will be used for this: afterwards it will be deleted from the system.
Before the flight it will be used for information regarding:
- delays;
- cancellations;
- gate changes.
After the flight it will be used for information regarding:
- informing the client about the time and location that their delayed luggage will be delivered;
- informing clients that they can contact customer service for a refund in certain situations. FB members will always receive a compensation in bonus miles.
I spent the morning at FCO airport because my flight to Ams had a technical problem and in the end was delayed by 2-3 hrs. As I was going to miss my connection in Ams and the ticket office offered no reasonable rerouting options for today, I leave now tomorrow (and had to postpone all my meetings in the US for tomorrow
(. I did not receive any email message from KLM about the delay (and my email address is on file with my FF #), and what about those compensation miles.... Is that new? What can we expect?