Originally Posted by
davetravels
Whew! The phone lines are a mess tonight! Agent told me PM's get unlimited changes/redeposits and that it was probably an uninformed agent.
I did what we always do - - called back! This agent first told me that PM's were only allowed 2 changes. She put me on hold to talk to a supv - came back and told me - - GET THIS - - She was confusing award tix with paid tix - - PM'S only get 2 FREE CHANGES on PAID tickets!!!!!!, but get PM's get unlimited changes on award tickets!!!! I said - W H A T??? - - She said - hold on while I talk to a supv. - - She came back and apologized - and said I see it right here on Delta.com - - PM's get unlimited redeposits and changes. She said she was confusing it with GM's. Where did she get the "PAID TICKET" thing from????? I wish I had thought to ask her which call center she's in!!
LOL I bet it was a Cincinnati agent....they seem to be pretty bad and not very knowledgeable. Wouldn't doubt that she is a new employee too and only got your call because of the heavy volume. If PMs get 2 free changes on paid tickets, I can't wait to use mine! (obviously not true and it is sad when FTer know policies better than DL employees)...I once had a rep that told me they usually don't take elite calls because they were pretty new but since the hold times were large, they had some slip into their call mix. I guess before that I always pictured there being a certain call center or section that specifically took Platinum calls since most people answer "Platinum Medallion line, how can I help you today GYEWorldTraveler?"