Originally Posted by bdschobel

......When I told my story to Arthur Vogt, the screening manager who arrived 5 minutes later, he just shook his head in disbelief and promised to speak with all the people involved about this unnecessary attack on someone who had followed the rules. He apologized profusely for the hard time that I got following TSA's own rules (which he agreed I knew correctly). He promised also to speak with the manager normally involved with that checkpoint (for terminal D), who he said "would not tolerate" that kind of behavior. He shook my hand and wished me a pleasant flight. I told him that TSA and the American people need not be at war with each other, and he agreed completely.

Bruce