Flight/Origin-Destination: AC1287 PHX-YYC
Date: 12 February, 2011
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes, yes, a great (US Airways??) agent
Did you use priority security (if eligible) and if so, was it quick and efficient? yes, yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No MLL, use US Airways Club.
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Polite and professional
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No, not until safety briefing.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 30 mins
How was the quality of the meal/Onboard cafe? Same old, same old.
Did the cabin crew offer water regularly throughout the flight? yes, not as often as I expected.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Connecting to YVR at YYC

Overall experience/any other comments
I plan to use my red certs for upgrade for this trip PHX-YYC-YVR. If not for the free upgrade I would have flown US Airways non-stop PHX-YVR (=AC losing revenue). However, when I ask for upgrade at YVR MLL as I start the trip (within 4 day window) I was told this PHX-YYC is operated by UA metal therefore not eligible for upgrade. I am very upset as the flight is actually operated by AC. Now my 2 red certs become wall paper.

For the record, map function did not work (as expected)