Yes, 9W offers in J a very comfortable seat, but the service is really poor for a long haul business product.

For example, about the matter of pajamas, on my last flight with them : they started giving them out by the rear of the cabin before take off. Captain called for take off so they stopped about halfway. You would have expected the crew to continue after take off ? No, they started working on the dinner. So only half the cabin was provided.

Ok, I didn't care for pj, but wanted at least eyeshades and ear plugs (no matter how comfortable are the seat, a plane is still noisy) and requested them : they hadn't any onboard....for a night flight ! The FA offered me a cotton towel that I could tear and roll in balls....how nice !

That's just an exemple but I find 9W service in general quite poor in every field...but still go for them for this very nice seat they offer. So bring your own earbuds and pj and enjoy a nice sleep