Originally Posted by
IslandSkies
Not sure why the agent stated that. As a 1K, why were you speaking with Manila? Anyways, if you had reached me on the phone you would have gotten a refund of the tax difference, assuming you are a 1K who gets the $150 reroute fee waived. If you are 1P or lower, the fee isn't waived so you'd pay $150 minus the tax difference.
Thanks for your comments.
I am a 1K this year (and have been continuously for over 10 years), and would've expected to get a refund of the difference in taxes as you mentioned, with no other charges being imposed, but they have few clues in the MNL call ctr. Unfortunately, as I am currently in Australia, it is my default call ctr.
I was also advised that MNL will be closing this month and calls will now be routed to a new call ctr in SIN (anyone heard of this?). The last thing I need is a new bunch of rookies that has to be educated.
Why oh why doesn't UA/CO bring back its call centers to the USA? Surely Mr Smisek can organise it, and it would be something that would make us pleased (as opposed to losing business for the company).