Originally Posted by socrates

Remember I'm on the other side of the table here but TA's like to do that (blame others for mistakes)...not saying the hotel couldn't have done that, they absolutely could have BUT if you'd like to be sure you could ask the hotel (or contact guest services) to see who actually DID cancel the reservation, MARSHA tracks all changes and who made them - if the TA did it in the GDS it would still show this (right down to the terminal they did it on), if the hotel did it would tell which individual did it...but to answer your question no it's not common practice but I have had a number of occasions where I've given guests printouts showing the TA made the mistake so they could follow up with them