Originally Posted by
ohmark
"was informed my reservation was cancelled the previous day and was also informed the property was overbooked"
Doesn't sound like an honest mistake. Sounds like they wanted to dump reservations and not pay compensation.
The guest is platinum - if a hotel was silly enough to purposely cancel a ressie to avoid "walking them" I highly doubt they were foolish enough to pick the guest who at the top of the food chain - but it's possible they were that foolish, I'd recommend the OP contact guest services to have them review the transaction
Last edited by socrates; Feb 19, 2011 at 12:58 pm
Reason: ugh, cold med messing with brain-hand coordination (ie words I'm typing aren't what I'm wanting to type)