I agree with Venk.. there is a possible cost associated with giving you the suite or even better room. As long as you get something better than they would have given you without status, you do not have a beef!!
You are Gold.. this is not as special as you seem to think. heck, I'm plat and its not as special as many of us seem to think..
If anyone (myself included) needs to have that suite then we should pay for it.. otherwise take the u/g we get.
Yes its frustrating when one place is great and the next one gives you the minimal upgrade, but all in all, I've been treated pretty fair.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by aceflyer2:
I would like William to respond. Obviously, hotels handle this differently. Interestingly, one of the legitimate benefits of gold status ,as stated by STARWOOD, is upgrade to a nicer room (e.g. with view, larger room), if available. Not necessarily a suite. As a gold member, my understanding is that hotels are obligated to upgrade to previously mentioned types, if available. If they do not, then this is being misrepresented and is unethical on Starwood's part, and obviously Gold status isn't worth ANYTHING! I encourage ALL Gold members to challenge Starwood on this benefit. Starwood should deliver on its promise or withdraw this benefit. Remember, it costs a hotel little or nothing to upgrade , if rooms are available. Most of the room costs are fixed.
[This message has been edited by aceflyer2 (edited 10-17-2002).]</font>