I am a Plt member and arrived Thursday evening to the CY in Lufkin, TX and was informed my reservation was cancelled the previous day and was also informed the property was overbooked. I told them that this is not true and the Desk Agent went into the back room to talk to someone. Minutes later she was able to check me in and said that they would have to bump someone else.

I checked with my travel agent the enxt day she had no record of my reservation being touched and told me she had heard of other people having the same issue with other properties in the past when properties are overbooked. My concern is that either:

- I was lied to since they were overbooked even though as Plt Member I am guarunteed a room if booked 24+ hours

- Is it that easy to mess around with someone's reservation?

Just curious if this is common practice by Marriott or the industry. Thanks