Originally Posted by liz4153

i am wondering if any of you have any experience of reporting broken in-cabin items (lights, seatbelts, trays, etc) to an fa or other person in airline management. And if so, what is the recommended way to do this.

I ask because my last three flights on swa have been in the evening, i was trying to work, and none of the overhead lights were working in my row. On one of the flights i told a fa but didn't get much response besides an "ok."