FlyerTalk Forums - View Single Post - Internet Down for the Whole Stay at a Hilton Garden Inn
Old Feb 18, 2011 | 4:19 pm
  #4  
BobH
 
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
Originally Posted by ChinaShrek
This issue should have been addressed while you were at the hotel. I would have asked for a reduction in room rate upon check-out or some points if the bill was going to be paid by my company. Trying to address the problem after check-out is, in my opinion, a bad idea. Now that it is after check-out, however, you could call or email the manager of the hotel and request some form of compensation. I have found that managers may ignore your call or will tell you that you should have complained when you were at the hotel. Good luck.
We had a similar problem at an HGI in Omaha last fall -- they got hit with a snow storm and all the TV reception in the hotel went out -- so we couldn't get the weather channel and a decent forecast.

Turns out they use Direct TV.

I didn't bother to complain, but guess what service we've decided to not use at home.

A real lose lose situation -- we lost TV service for a few hours, they'll (not Hilton!) never get us as a customer.

Bob H

Last edited by BobH; Feb 18, 2011 at 5:33 pm
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