Originally Posted by
PIThawk
Perhaps something has changed since my last visit then. My first two times involved long bus rides to an offsite facility. When I was last there, I snagged an inexpensive reservation with Hertz that clearly said "in terminal". So I walked up to the counter, presented my reservation and when they found I had no status, promptly told me to go the "vacation center"..
Which then required yet another bus trip to an offsite facility... SIGH. At least I got a double upgrade out of the deal. The agent was having a bad day, and all I had to do was smile and politely conduct my business. But I still wish I didn't have to do the bus.
For years Hertz was the only major rental company that was offsite and used buses. They moved back to the airport within the last year or so. The only rental car companies that still bus are small local ones.