Originally Posted by Cathay Boy

This is embarassing.... YYZ has a crew base and not JFK - a port with 4 daily flights per day... embarassing......

By the way, I never got a reply from CX about my broken baggage, I know Guy told me to stay at the terminal until I find a CX staff. However, usually there's only ONE CX ground staff whenever I arrive at JFK T7 and that day he/she was nowhere to be found. This is sickening for such a major long-haul port for CX.