Flight/Origin-Destination: AC 561
Date: 2010-02-17
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes, the SFO agents were helpful and very personable. They mentioned they were new and just out of training. Please send them our compliments!
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, it worked as well as that mess at SFO can
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? United RCC, decided to skip the stale cereal and warm yogurt.
Was priority boarding offered (if applicable to your status) and efficient? Yes, and yes
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes & Yes
If there was a delay, were you provided with timely updates? Yes, F/O kept us up to date on delay in take off due to our position in the queue
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers, meal orders taken in the air, appeared to be by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 Hour
How was the quality of all the meals? Poor. The eggs in the omelette were terrible. The circle-o-egg that subway puts on their breakfast sandwiches is better.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
The SD on our flight was wonderful. Pleasant, attentatitive and professional. Exemplary service. well done