Originally Posted by
Kona Flyer
Some of the responses I am reading must be from flyers who have millions of award miles and can just brush off the disappointment of unfair treatment.
Welcome to
FLYERtalk... we tend to be
FREQUENT flyers. If you want to see if less frequent travelers would be more sympathetic, check out Chris Elliott at Elliott.org but he'll probably give you the same advice (and that's rare)
Originally Posted by
Kona Flyer
Analogy -- if you had booked an ocean-front suite for your honeymoon, or your 10th anniversary gift to your spouse, and when you arrived at your hotel you learned that your suite was arbitrarily given to someone else, but the good news is there is one guest room available for you across the street facing away from the ocean, overlooking the strip mall, which is under construction. There are no other hotels on the ocean.
Ah but here is where your logic
fails. There were other hotels on the ocean but you didn't want to use them even though they were of the same caliber. AA F is the same as Delta's.
Originally Posted by
Kona Flyer
Oh but more good news, for your trouble, a desk clerk apologizes to you and refunds the difference between the rate for the suite and the rate for the room you got.
Are you satisfied with this resolution?
No, I would expect compensation... which you were given. Right?