I could not hold myself from replying. Delta's planes flying in to Asia are no where close to some Asian airlines like SIA. They retained the crappy planes NW had. E.g., some of their planes flying NRT and AMS-BOM don't even have personal TV in economy. I try flying KLM to DEL instead of flying to BOM on DL. DL does not even provide a toiletry kit. The image of DL in Asia is no where close to "premium" and it will take many years of hard work and investment to get there. TV advertisement is only good when you have a good product. A conned passenger who flies DL on the basis of a sexy advertisement, may never ever fly DL if the experience is not as advertised.