by a round-about method, a chance meeting with someone who knew someone who works for Air Canada I was given a UK telephone number 0871 200 7777

When I called, to my utter amazement the call was answered by a human, by the ring tone I guess the call had been transferred to N America, however, Nicholas asked me to email all the details and promised to pass them to the appropriate department and respond.

Thank you all for your comments so far, I'll keep you posted as the situation progresses.