I'm pretty good at getting what I need but what with a billing rate of over $250 an hour it seems counter productive to do it myself. Now you could argue that my personal time is not worth that much, but it has some value.

On my last trip I called three airlines and spent over two hours on the phone. I got coach down and business back. After follow-up calls on 10 different days I got one business class seat going down. The next 30 calls (no wait list available) got nothing.

So much time and aggavation. Not sure if gary would have gotten that last seat, but he sure would have save me time and distress.

My next flight took less than two hours and I hit a home run. So likely I'd make a call or two before calling Gary. But I am glad to know he is out there.