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Old Feb 16, 2011 | 9:57 am
  #12  
mikemey
 
Join Date: Sep 2010
Location: RDU
Programs: OnePass
Posts: 772
I just had an issue with WN about my name being spelled wrong on a reservation made yesterday.

I called them with trepidation.

They corrected my name with no fuss, no muss, and, most importantly, with no charge, and with plenty of courtesy.

The kicker was this: I told them that I didn't personally care that it was misspelled, but I didn't want any hassle from the TSA. The rep says "I don't blame you at all"
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