Originally Posted by
Kona Flyer
Some of the responses I am reading must be from flyers who have millions of award miles and can just brush off the disappointment of unfair treatment. For you, this will be resolved on your next trip, or the one after that. But what about the infrequent flyer who has saved miles FOR YEARS to make this vacation a reality?
Analogy -- if you had booked an ocean-front suite for your honeymoon, or your 10th anniversary gift to your spouse, and when you arrived at your hotel you learned that your suite was arbitrarily given to someone else, but the good news is there is one guest room available for you across the streeet facing away from the ocean, overlooking the strip mall, which is under construction. There are no other hotels on the ocean.
Oh but more good news, for your trouble, a desk clerk apologizes to you and refunds the difference between the rate for the suite and the rate for the room you got.
Are you satisfied with this resolution?
Well in this case, the desk clerk offered you an ocean-front suite in an equivalent hotel. In fact, American First Class probably would have been better than Delta.
edit:
TTT beat me to it with the analogy.
David